Delivery & Returns
Delivery Options
Parcels will be sent using a Tracked Delivery Service by DHL and delivered Monday to Saturday, excluding Bank or Public Holidays. Your order is tracked until delivery is made. Please monitor the tracking status to ensure you are able to accept delivery. We are unable to fix a delivery time slot as this is allocated by DHL. A delivery notice will be left for you to inform of any missed deliveries. Please contact your local DHL office directly in case of any questions.
Please note that due to the current COVID-19 restrictions, there could be delays and deliveries could take more days than shown in the table.
Germany
Standard delivery within 2-4 working days - Complimentary on orders over €60 *
€4.99 on orders under €60. Orders will be despatched by DHL courier.
Rest of EU
Standard delivery within 3-8 working days - Complimentary on orders over 80 € *
€11.99 on orders under €80. Orders will be despatched by DHL courier.
Switzerland & UK
Standard delivery within 3-8 working days - Complimentary on orders over 100 € *
€16.99 on orders under €100. Orders will be despatched by DHL courier.
* Free delivery up to 5 boxes. If you would like to order boxes, we would love to hear from you. Drop us an email at hello@mylumicandles.com.
Shipping Rates
| Delivery Zone | Delivery Countries | Average Delivery Times | 0 - 2 kg | 2 - 5 kg | 5 - 10 kg |
| Zone 1 (within EU) |
Austria, Belgium, Bulgaria, Croatia, Cyprus (excluding Northern Cyprus), Czech. Republic, Denmark (excluding Faroe Islands, Greenland), Estonia, Finland (excluding Åland Islands), France (excluding overseas territories and departments), Greece (excluding Mount Athos), Hungary, Ireland, Isle of Man, Italy (excluding Livigno and Campione d’Italia), Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands (excluding non-European territories), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Sweden | 3-8 working days | 11,99 € | 15,99 € | 20,99 € |
| Zone 2 | Switzerland, United Kingdom (excluding Channel Islands) | 3-8 working days | 16,99 € | 26,90 € | 34,99 € |
| Zone 3 (non-EU Europe) |
Åland Islands (Finland), Andorra, Albania, Belarus, Bosnia and Herzegovina, Campione d’Italia (Italy), Canary Islands (Spain), Ceuta (Spain), Channel Islands (United Kingdom), Cyprus (Northern Cyprus), Faroe Islands (Denmark), Georgia, Gibraltar (United Kingdom), Greenland (Denmark), Iceland, Kosovo, Liechtenstein, Livigno (Italy), Melilla (Spain), Moldova, Montenegro, Mount Athos (Greece), North Macedonia, Norway, San Marino, Serbia, Turkey, Ukraine, Vatican City | 5-8 working days | 19,99 € | 29,99 € | 37,99 € |
| Zone 4 | Russian Federation | 5-8 working days | 19,99 € | 30,99 € | 37,99 € |
| Zone 5 | United States of America | 5-14 working days | 19,99 € | 36,99 € | 53,99 € |
| Zone 6 | Algeria, Armenia, Azerbaijan, Canada, Egypt, Israel, Jordan, Kazakhstan, Lebanon, Libya, Morocco, Palestinian Territories, St. Pierre and Miquelon (France), Syria, Tunisia, Virgin Islands (US) | 5-14 working days | 19,99 € | 37,99 € | 51,99 € |
| Zone 7 | China | 5-14 working days | 19,99 € | 42,99 € | 58,99 € |
| Zone 8 | All other countries | 5-14 working days | 19,99 € | 45,99 € | 61,99 € |
International Orders
International orders may be subject to customs taxes or delays while going through customs. Unfortunately, these are beyond our control and the recipient of the order will be responsible for these charges.
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, please contact us at hello@mylumicandles.com. You are responsible for the return shipping charges. We recommend using a courier service which provides a tracking service as proof of delivery in the event that the parcel should go missing.
You can always contact us for any return questions at hello@mylumicandles.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Kindly send photos of the damaged items to hello@mylumicandles.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.